When Communicating With Clients

Communicating with clients and colleagues used to be a simple matter. All you needed was a phone and some stationery. Today you need something more: flexibility.

Some people respond best to e-mail. Others like the human touch of a phone call. Younger clients prefer the laser efficiency and instant gratification of texting. Others still – such as co-workers – may respond quickest to a note left on their chair.

One person’s best method of communication is another person’s worst. Knowing which method to use in a given situation is an art and a science I find fascinating.

In the past, I’ve written about how technology changed the legal industry: The paradigm shifts of digital marketing, virtual law firms, e-discovery, outsourcing and so on.

But the biggest change of all is in day-to-day communication with clients, prospects and friends. This basic communication is the lifeblood of our industry. And it has changed profoundly.

Don’t take my word for it. Look at highlights from a study by Mary Tellis-Nayak of the National Research Corporation and NRC Health.

In just four years, we’ve seen major changes in the way we communicate.

  • Text messaging is on the rise. Texting is the preferred channel for the under-45 crowd. If you want to reach that age cohort and get a quick answer, texting might be the way to go.
  • Cellphone use skews older. People over 45 talk on cellphones more than their younger counterparts. Cellphone use increases between ages 45 and 74.
  • Home phones preferred for 75-plus. Many people younger than 45 don’t even have a landline. Those who do often see it as an emergency line. But many older clients need to be at home to be reached. Your best bet may be calling in the early morning or early evening.
  • Everyone’s going social. Online chat via Facebook is popular with 25- to 34-year-olds. Seventy-four percent of online consumers use social media websites. Facebook Messenger is a viable channel for private, two-way communication. Plus, many communities have members-only groups where peers rely on each other for info. Getting in on these conversations is a smart move.
  • Inboxes are out. E-mail usage is down 11 percent in four years. Don’t expect anyone to be as focused on their e-mail accounts as they used to be. Ever notice that many people you send e-mails to don’t read to the bottom? Me too. They miss out on important info. Make sure subject lines are crystal clear and that messages are simple and concise with the important stuff up top. I highlight any info or directions that require immediate action on the reader’s part.

One person’s best method of communication is another person’s worst.

None of the above should come as a huge surprise. What’s interesting to me though is how the legal profession as a whole historically has been slow to adapt to the communication and technology trends that we all intuitively know to be true.

I’ve written about how lawyers can be set in our ways, and how that’s not always a bad thing. (Formal dress being one example that still has tremendous benefits in given circumstances.)

But being slow to adapt to communication trends can be detrimental to your practice. Do you recognize and meet the communication needs of each individual client? We’re in a service business. Good service means knowing when to customize our approach to each client.

Here are just a few signs that you might need to choose your communication methods more carefully:

Do you find yourself dashing off an e-mail out of convenience to avoid taking the time to chat with a client who needs back-and-forth communication to get to the bottom of their concerns?

Do you text someone who you know prefers e-mail?

Are you still only using phone calls or snail-mail, and not current methods?

In the legal industry, we have pressing deadlines and need to reach clients and opposing counsel ASAP. It’s crucial to be conversant with all channels of communication.

Knowing which method to use given the person and situation is key. Your clients will be happy. And you’ll get your job done in a more efficient way with less stress.

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The Indian Judiciary

National Court of Appeal

Mainstream regularization won’t be worthy as it would only result to stubborn disobedience.

The very right to fight for justice these days is for the poor only when you have Supreme Court taking it up.

Violence based on theoretical interference can only force unobstructed structural violence.

The Supreme Court’s occupational capacity mustn’t be increased.

Simultaneously, time spent in refusing the court cases should be followed sincerely by reputed structures. And, I have come up with an intermediary solution for this.

Each state would have a template on petitioner obligation.

It implies, prior to taking a petition in the court (Supreme Court), applicant’s written statement should be mentioned.

Then, if the applicant is unable to carry on the related adjoining procedures needed, he would face the consequences in the future cases that are to be carried in his stewardship.

It implies in case the petition forwarded cannot be duly justified through petitioner’s action then, as per the very procedures laid by the parliament- future cases based on his findings would be delayed.

Added to it, filing of cases could be individual. In case the layer is not obliged to take the writ, he would have to go through a similar written statement.

It implies whenever a fake or faulty writ would come to him, he won’t allow petitioner to file his case in the Supreme Court.

Such a situation calls for finding of resultant statement & its recording in the lower court house through judgement. It means each case would be filtered thoroughly through principles of the legal regulations.

The reasons behind such an indifferent attitude would only result in the warning of not wasting Supreme Court’s time on each petitioner citing it’s vital for justice via action.

Besides, there would be some provision for a person if he feels that nobody would be taking his case to hearing yet is positive about securing justice on his own. Then, he would have to record lawyers’ statements citing reasons to not take his case & submit the recordings to lower court that would consequently extend a recognized and suitable attorney to assist him in filing his case.

Such situations imply that the individual won’t be able to pick his lawyer but it’s lower court that will determine the lawyer for him on the basis of his case merits.

It lays the road for proper utilization of court’s time and I feel this way around 30 percent of courts time would have better utilization.

Supreme Court, generally, follows 3 optional days of judgement in one calendar year.

During these 3 days, Supreme Court looks into all the cases filed by the petitioner.

Thus, the period of waiting would compel a petitioner to withdraw his case on the basis of unnecessary daunting procedures or he would possibly lay down recorded hearings.

Besides, for each judge holding a position in Supreme Court, he will have to appear for the attorney hearings (national) on one specified day.

It implies, judge would appear to hear the undeformed cases especially on this specific day every month.

It also says that judges won’t attend more than 3 cases on that day.

Moreover, frequent method deployed in transferring case right from additional general attorney to higher bench must be customized as per additional needs to avoid deferred actions.

This is how; each case would just be ready solely when it requires proper maintenance of procedures as disbursal mechanism.

I have thoughts on the Chief Justice as well. I feel that he should be supported via subsequent elevation for bringing thoroughness from decree brought via delaying mechanisms.

Thus, each elevation would ask for a nod from chief of Supreme Court to appeal for the structure of tribunal that would just hold the power of decentralizing the huge burden via written description.

In regards to the tribunal that is in charge, it would have to sincerely abide by policies that are laid down by the honorable Supreme Court & have to make sure that maintenance of vital assignments is duly conducted through mistakes which are common during the promotions.

It would be best to just recommend the needed suggestions on the basis of foundation of a written support in favor of a candidate via answering recommended suggestions.

Yes, high court fellows will have their mental agony but that must be handled by certain footsteps via which separate jurisdiction would look into their increments & meaningful aspects pertinent to the disbursement of the tasks.

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Function Private Investigator

If you’re the manager or owner of a retail company, you’ll know how important the customer-facing role of a shop assistant can be. When it comes to your customers, interaction with your staff could make or break their first impression of your business – and a good first impression could secure future visits.

In any business, building meaningful relationships with clients is what will set you apart from your competitors and enable you to deliver a memorable service. But when that service is memorable for all the wrong reasons, that impact on your customer could be detrimental to the success of your business as a whole.

The saying goes: a customer who has had a good experience will tell one person, whereas a customer who’s had a bad one will tell ten. This may be a generalisation, but there is truth behind the statement. The power of reputation is undeniable, and with complaint platforms more accessible than ever, yours could make or break your business.

If you have multiple staff in your employ, it may be difficult for you to keep track of how they are all performing – especially if you own multiple retail outlets. Even with a manager in house, you can’t always trust someone else to share your personal vision of how your company should deliver customer service.

This is why many business owners and managers enlist the help of so-called ‘mystery shoppers’ to allow them to see how their employees perform when they are not around. A mystery shopper can provide you with a full report of their experience as a ‘customer’ in your retail outlet, as well as the performance of individual employees.

Mystery shopping services are also delivered by private investigators that will go above and beyond to provide you with proof of their experience in store. This may come in the form of photographic or DVD evidence, or both, along with a comprehensive written report of their findings.

The reason many professional business owners opt for private investigators to keep an eye on their staff is that they are highly experienced in covert surveillance, so are discreet and will appear natural. They are also able to offer high-tech equipment, which will provide you with watertight evidence of your employees’ behavior.

The service can prove especially useful if you suspect an employee of breaking the terms of their contract or of stealing from the business. A personal investigator could provide you with enough evidence to follow through with disciplinary action.

Mystery shopping can also be incredibly valuable for staff training, showing your retail environment in action. You will be able to help employees to see where they are excelling in their performance, and where they may need to improve.

Some private investigators can also conduct test purchases on behalf of business owners to establish evidence of brand infringement or the sale of counterfeit goods. Many PIs perform these services at trade shows, markets and retail outlets in order to obtain evidence of wrongdoing.

If you’re interested in enlisting the help of a private investigator, start by searching online to find a private detective agency in your area. You will need to make sure that the company offers some sort of mystery shopping service, so call to speak to an adviser if you can’t see this service listed on their website.

Before committing to anything, be sure to read through the company’s privacy policy and terms and conditions. You will want to make sure that your information is handled in the strictest confidence. It’s best to discuss your concerns with an adviser to gain insight into how private investigators operate.

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Method to Find a Discreet Detective Agency Online

People call upon private detective agencies for a number of reasons: to prove or disprove their partner’s infidelity; gather evidence for a court case or divorce; locate a missing person; perform background checks on prospective employees or to investigate fraud and other improprieties.

Personal investigators are usually highly motivated individuals with specialist training that enables them to handle sensitive situations with discretion and professionalism. They are sometimes ex-policeman or security personnel so will possess both understanding and experience of investigative work.

What’s more, these agencies often have access to the most state-of-the-art, high-tech surveillance technology that will provide you with watertight evidence you can use in court, or to inform your personal relationships.

Results will normally be presented to you in the form of photographic and video evidence along with a comprehensive written report. Private detective agencies are required to abide by strict privacy policies, so you’ll know that all of your information is being handled sensitively and confidentially.

If you think you should hire a private investigator – whether for a personal or business matter – you will need to find a detective service operating in your local area. Spend a bit of time researching your options online before calling to make your enquiry, as you’ll want to make sure you’re dealing with a professional, established company.

The agency’s website should give you some information about the background of the private investigators working there and how long they have been in the business, but the best way to scope out the company properly is to visit them in person. Many will advertise their address online, whereas others may not – so you may need to e-mail or phone first.

Bear in mind that when you make contact, you should be able to speak directly with an investigator in the strictest confidence. You can also send an e-mail if you prefer. When you have explained your situation, the agency will probably invite you in for a full consultation and to explain their recommended process to you in person.

If you’re looking for surveillance services, you will need to decide whether you want to rely on private surveillance (using covert vehicle tracking devices or computer tracking) or manned surveillance. Manned surveillance operations can be extremely effective in gaining proof of individual activity in a number of situations.

Some manned operations will take place on foot or in vehicles, whereas others may deploy whole teams to cover all bases: buildings, public transport systems and taxis, for example. Private detectives are trained to undertake these covert operations so will be able to advise you which approach is the most appropriate for your case.

If you’re trying to locate someone, whether an estranged loved-one or a debtor, private detective agencies employ highly experienced, professional researchers who will locate the individual and then provide you with an address. They should operate on a ‘no trace, no fee’ basis. The service typically takes 24-48 hours so is ideal for a time-sensitive matter.

Most investigators should offer you a free consultation, but you will need to be upfront about your budget and ask how much the service is likely to cost. When possible, request a written quote before the service begins so that you don’t suddenly find yourself liable to pay for hidden charges or extra services that weren’t discussed beforehand.

So, while searching online for a detective agency is a good place to start, you will often need to meet with your investigators face to face in order to begin the service. Look out for an agency based in your local area or one that you can easily travel to.

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